🚚 Shipping Policy – Moo Moo Milk

Last Updated: 17-06-2025

1. Delivery Coverage

  • Moo Moo Milk currently delivers to select areas within our service zones.
  • Customers can check delivery availability during the address entry step in the mobile app.

2. Delivery Timings

  • Deliveries are made daily in two slots:
    • Morning: 5:00 AM – 9:00 AM
    • Evening: 5:00 PM – 8:00 PM
  • Delivery slot selection is available while placing the order.

3. Same-Day & Scheduled Delivery

  • Orders placed before 9:00 PM are eligible for next-day delivery.
  • Customers may also schedule deliveries for a future date and preferred time slot.

4. Delivery Charges

  • Delivery is free for all regular subscription customers.
  • For one-time orders below ₹100, a nominal delivery fee of ₹10 may apply.

5. Missed Deliveries

  • If the customer is unavailable at the time of delivery, the delivery agent will attempt to contact via call.
  • If unreachable, the delivery will be marked as missed, and re-delivery may not be possible.

6. Packaging & Handling

  • Products are delivered in food-grade, reusable glass bottles or pouches, depending on the customer's preference.
  • We ensure hygienic and temperature-controlled packaging until it reaches your doorstep.

7. Delays or Service Interruptions

  • Deliveries may be delayed due to unforeseen events such as bad weather, roadblocks, or local holidays.
  • In such cases, customers will be notified via the app or registered contact number.
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